1. Introduction & Scope
MAB Dispatchers ("we", "our", or "us"), headquartered at 1351 Fulton Ave, Sacramento, CA 95825 with a secondary office at 30 N Gould St 31783, Sheridan, WY 82801, is dedicated to safeguarding the privacy and sensitive business information of motor carriers, owner-operators, drivers, and website visitors. This Privacy Policy outlines our practices concerning the collection, use, protection, and disclosure of your personal and commercial authority information.
2. Information We Collect
When you submit an onboarding packet, contact form, or request dispatch services, we collect:
- Carrier & Business Information: Legal company name, USDOT number, MC number, Federal Tax ID (EIN), operating status, and equipment specifications.
- Contact Details: First and last name, email address, direct phone numbers, and physical business address.
- Authority Documentation: Certificates of Insurance (COI), signed W-9 forms, Notice of Assignment (NOA), and driver commercial licenses where required for load booking.
- Operational Data: Real-time truck locations, origin/destination preferences, rate confirmations, Bills of Lading (BOL), and Proof of Delivery (POD).
3. How We Use Your Information
We use your data solely to execute truck dispatching and freight coordination services:
- Sourcing, negotiating, and booking freight loads on loadboards (DAT One, Truckstop.com) and with verified brokers.
- Executing carrier-broker setup packets and Rate Confirmations.
- Submitting billing packets, Rate-Cons, and PODs to your factoring company or direct broker.
- Sending operational SMS notifications and phone check calls regarding active load status, detention, and transit updates.
4. 10DLC Mobile SMS Communication Compliance
MAB Dispatchers complies strictly with US cellular carrier 10DLC (10-Digit Long Code) messaging regulations:
- Explicit Consent: SMS consent is gathered through opt-in checkboxes on our contact and onboarding forms. Mobile phone numbers gathered for SMS messaging purposes will NEVER be sold, rented, leased, or shared with third parties or affiliates for marketing or promotional purposes.
- Opt-Out Mechanism: You can cancel SMS notifications at any time by texting STOP to our number. Text HELP for customer support.
- Rates & Frequency: Message and data rates may apply. Message frequency varies based on your active load assignments.
5. Protection of Carrier Data
We maintain strict administrative, technical, and physical safeguards to protect carrier authority documents against unauthorized access, loss, or alteration. All electronic communications and document transfers are encrypted using industry-standard SSL/TLS protocols.
6. Contact Our Compliance Office
For inquiries regarding this Privacy Policy or to update your carrier profile, contact us at:
MAB Dispatchers
Headquarters: 1351 Fulton Ave, Sacramento, CA 95825
Secondary Office: 30 N Gould St 31783, Sheridan, WY 82801
Phone: (469) 461-4224
Email: info@mabdispatchers.com
